Privacy Policy

Last Updated May 2018

eckhoMedia is committed to preserving the privacy of its visitors to this website and other websites, services and systems that we use for our clients needs. We are passionate about protecting any personal information that is provided to us and so to comply with new data protection regulations, it is important for visitors to know how we treat the information about you that we may receive through this website, how we carry out data processing practices through the use of the internet and any other electronic communication networks.

By registering for any services on this website or by providing any personal information to us, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

For the purposes of the Data Protection Act 1998, the data controller is eckhoMedia Ltd who’s headquarters are at 133 Cumberland Road, Bristol, BS1 6UX, UK.

Information that we collect from you

You can visit and browse this website without telling us who you are, where you are located or by providing any personal information. Our web server collects the IP addresses of all visitors to this website but no personal data is collected without your knowledge.

There are areas of this website where we may need to collect personal information for a specific purpose, such as a quote request, newsletter signup or contact request. We do this by using online forms on our website, if you telephone us or email us and provide your personal information.

The personal information that we may collect from you may include:

  • Your name, email address, telephone number, website address
  • Company name, address, telephone number

We collect technical information about you when you visit the website which includes technical information about your device, we use this for system administration, to develop our website and for statistics, this is non-personal data and may include:

  • Your IP address, operating system and browser type
  • Information from tracking purposes on search queries and referral links

With this data eckhoMedia may:

  • Offer you the opportunity to receive information, news and updates from us that requires online registration. Personal information you have provided to us may be used to transmit these communications
  • Require the use of a username and password to access some of its services and activities
  • Collect information about you or your company from emails, letters, telephone calls or online forms
  • Use your personal information and data to customer accounts in our internal accounting and management systems

It is not compulsory to provide us with any additional information we request which is not necessary to provide you with the services you have requested, we only require the information to provide you with the best level of support and service as possible. Please note that our policy is not to ask for sensitive personal data – that is, data relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Policy, or as explained at the time you provide the information.

How we use your information

When personal information is collected from you with your consent we will let you know at the time of collection what the information is for and how we will use it, the information that we collect is used for the following:

  • Responding to your enquiries and quotation requests
  • Administering the services and systems we provide to clients
  • Carrying out market research campaigns
  • Keeping you up to date with news, information and updates on our services and news
  • Providing you with access to our client portal
  • Sending you invoices and statements from our accounts system
  • Improving our website and services

We do not sell or rent personal information about you to any third-party companies except with your explicit permission.

We may sometimes use your personal information to contact you for your views on our services and systems and to notify you of important changes or development to our company, services or systems. If you change your mind about being contacted, please let us know via our Contact Us page.

Disclosure of your information

By giving us your personal information, you are agreeing that we have the right to share your personal information with:

  • Our internal staff team
  • Our email marketing software
  • Our accounting software
  • Our website analytics and tracking software
  • Other carefully selected third parties to enable us to deliver our services to clients

Countries outside the European Economic Area do not always have strong data protection laws. We will always take steps to ensure that your information is used by third parties in accordance with this Privacy Policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Where we store your personal data

The personal data that we collect from you will be transmitted to and stored at a secure data centre located in the UK, personal information that is used for marketing purposes is stored on data centres outside of the UK. By submitting your personal data you agree to this transfer, storage and processing of your data. We take all reasonable steps to ensure that your personal data is treated and processed securely and in accordance with this privacy policy.

Rest assured we do everything possible to keep all personal information as secure as is humanly possible, but no method of transmission over the Internet, or method of electronic storage, is 100% fail-safe. Although we do our best to protect your personal data and use industry standard procedures and security features to try to prevent any unauthorised access by a third party, we cannot guarantee the security of your data transmitted to our website. You accept that any transmission of your personal data is done at your own risk.

Security and Data Retention

For certain parts of our website and services where we have given you a password to access you are responsible for keeping this password secure and confidential, please do not share the password with other users.

All data transmissions on our website and associated websites are secured by SSL certificates. You can check whether a webpage is secure as the webpage address will start with “https”. Any transmission is at your own risk.

Once we have received your personal information we will employ strict physical, electronic and administrative security measures to protect your personal information from access by unauthorised persons and against unwanted processing, loss, damage or destruction.

All data is retained for a period of 5 years when it is deemed no longer required, other data is stored for as long as the law requires.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our website may, from time to time, contain links to other websites, our partner or related websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to your personal information

The data protection act gives you the right to access the personal information that we hold about you, your right of access can be exercised at any time in accordance with this act and we will provide you with all the data that we hold.

We are entitled by law to charge a small administrative fee to meet our costs in providing you with details of the personal information that we hold about you and we may require proof of your identity before we supply the information to you.

Changes to this Policy

We reserve the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this policy. You can determine when this policy was last revised by checking the “Last Updated” date which can be found at the top of this page.

What Our Clients Say

William Montgomery
William M.
18:03 07 Dec 22
Rick and Simon were excellent. They made sure they listened to my needs and guided me when I needed their expertise. They were a great help throughout the process and were happy to fix any bugbears I may have had. I am very pleased with the proffessionalism of the team and would use them again in a heart beat!
Andrew Murray
Andrew M.
12:39 16 Nov 22
eckhoMedia have been a great company to work with, we found Rick and Simon to be very efficient and trustworthy. Our project took 6 months with a completely new look of our website and we were always well informed each step of the process. They are highly skilled, technical issues are quickly resolved, we enjoyed working with the company, their service was transparent with good communication, keep up the good work guys!
Nick Jones
Nick J.
14:31 27 Oct 22
We've only been working with eckho for a short time so far, but it's clear already that they're a cut above the rest in their capabilities and communication. Very happy
kevin thomas
kevin T.
11:36 19 Oct 22
EckhoMedia are the fourth web developers we have worked with in the last 15 years and by far the best. Very professional work and easy to work with.
Kinetic Alliance Ltd
Kinetic Alliance L.
13:00 13 Apr 22
We starting working with eckhoMedia towards the end of last year (2021), for a complete re-design of our website. Our current website was not meeting the business needs. We set a call with Rick and Simon, who both took the time to understand our business and created a fantastic looking website, which we are very proud of. The journey from start to finish was flawless and both Simon and Rick were on-hand every step of the way, to ensure the best possible outcome. I couldn't recommend them highly enough.If you're thinking to freshen up or change your website then look no further than eckhoMedia and book and call with Simon & Rick.Thank you eckhoMedia for a great website and hosting platform!!!
james de souza
james de S.
09:45 24 Mar 22
Jon Reakes
Jon R.
15:11 12 Jan 22
Simon recently helped us in developing our new website. Everything was completed on time and on budget and we are very happy with the website and the customer service we received. Highly recommended.
Sarah Crone
Sarah C.
09:31 10 Sep 21
The eckhoMedia team were excellent throughout the redesign and redevelopment of our Jenkins Developments Ltd website. They were proactive keeping the project on track and punctual meeting deadlines. Would highly recommend.
Caroline King
Caroline K.
00:50 04 Mar 21
We've been working with Eckho for 6 months now and they've been incredibly responsive to issues and the knowledge they have has resolved issues very quickly. Also super friendly and good personal understanding of the issues. Highly recommended!
Jay Dunk
Jay D.
11:33 30 Jun 20
Following a platform migration a client’s site was complete blown and urgent remedial work was required.Contacted Rick and his team at eckhoMedia who quickly provided a path to recovery and method of bringing the site back online and running on their hosted solution.I can’t recommend highly enough the professional and efficient service recvd in dealing with this issue and the long term pathway for the client.I will certainly be using them again in the future!
freek vierling
freek V.
12:38 06 Mar 20
We have worked with eckhoMedia now on a number of projects and we continue to be impressed. It is refreshing to work with a company that has such good, open and clear communication and does exactly what they promise to do. They are pro-active, and we always feel we know where we're up to with the projects.In short, great company, can't recommend them highly enough.
Gavin Cooper
Gavin C.
17:18 16 Feb 20
I have worked with eckhoMedia on a number of occasions and found them to be reliable, professional and always willing to go the extra mile to ensure a successful project. Simon and Rick are knowledgeable, friendly and extremely competent. I have no hesitation in recommending their website development skills to anyone looking for website developers.
Evoke Pictures Bristol Wedding Photographers
Evoke Pictures Bristol Wedding P.
16:56 04 Feb 20
An amazing service from start to finish with professional support in all areas of our website advising on design, SEO and functionality.Couldn’t fault them!
Matthew WISE
Matthew W.
13:04 04 Feb 20
We (Dragonfly Leisure) recently commissioned EckhoMedia to overhaul and update our website. We were delighted with the result and more importantly so were our customers! They provide fantastic support and nothing is ever too much trouble. We've been using EckhoMedia for 7 years now and would definitely recommend them.
Alex Campbell
Alex C.
14:10 19 Dec 19
Very pleased with the website echkoMedia built us. Not only does it look fantastic, but it's been built in a way that makes it very easy to maintain. Would definitely recommend echkoMedia to anyone looking for a website.
Ardo_mums_ UK
Ardo_mums_ U.
09:28 06 Mar 19
We have recently started working with the guys at eckho and we have been so impressed with their knowledge, and their efficiency in getting the work done, say they are going to do it and it is booked in and done.
Jane Freeman
Jane F.
09:46 30 Jan 19
Excellent service. Very informative, prompt and easy to contact. Response time is great and they always get the job done.
Alice Malone
Alice M.
16:18 25 Jan 19
EckhoMedia have been extremely helpful and efficient in answering all our queries regarding our website. Their communication is excellent and we would highly recommend their service!
Dawn Harris
Dawn H.
14:11 25 Jan 19
These guys have been brilliant!! They have certainly saved our skin a few times. Really nice people to work with, prompt and efficient. Would definitely recommend.
Nicky Hawkins
Nicky H.
13:35 25 Jan 19
Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. Eckhomedia's technical work and guidance assisted the charity in updating their website with no hitches.
Kiki Paddy
Kiki P.
15:01 28 Dec 18
Top notch job done with logo design and web design. Highly recommend.
Danielle Bayard
Danielle B.
10:35 28 Dec 18
Exceptional service. Very prompt to respond to any requirements and changes which has been brilliant. They are very easy to communicate with. I have also been really impressed with Eckhomedia's technical work and guidance.
charlie guest
charlie G.
07:38 04 Apr 18
It was great working with Rick. We couldn't be happier with the website and service provided. There were a lot of changes ongoing from our side throughout the process, Rick was always flexible in his approach.
Richard Borley
Richard B.
15:07 14 Mar 18
Excellent, professional and attentive service from Echomedia. Highly recomended for web design and social media management. Simon and his team are a pleasure to work with.
Erica Crossman
Erica C.
09:30 07 Mar 18
Rick and Simon have come to the rescue of Plants Enhance following a horrible experience with a local so say Web hosting/design company. Rick could not have been more helpful and reassuring. A new E commerce website was created very quickly and very efficiently and whilst Plants Enhance has taken a hit in trade I am glad to say that business is starting to return. I am now looking forward to the future knowing that I will be working with Rick and Simon and I cannot recommend Eckhomedia highly enough.
giles goodbody
giles G.
11:59 01 Dec 16
Simon and his team at Eckomedia continue to be very professional and responsive to the ever growing needs for an ecommerce website to grow. Always approachable and very quick to act with development needs we may have to progress the business further... Well done and keep it up guys :-)
BMI Solutions Ltd
BMI Solutions L.
16:24 30 Nov 16
Outstanding service provided for all our website needs!
John Keegan
John K.
12:15 05 Nov 15
eckhoMedia has been of vital help to me in building up my plumbing business. Costs are modest, and search engine optimisation is so good that JPK Plumbing is now on the first page of Google. Simon is very helpful and very patient with my ignorance of computers. I can recommend eckhoMedia very highly.
Michelle Rochester
Michelle R.
14:53 03 Nov 15
Simon was approachable and friendly. He understood the ethos of the charity and was able to translate our mission and purpose into a website. We have received feedback from the public and professional organisations of how user friendly and warm our website it, so we were really pleased that the website was working for our service users as well as us. Simon has made a difficult task for us very enjoyable and I would not hesitate in recommending his services. We have just recently asked him to take over the branding and marketing of our charity.
Lewis Goodbody
Lewis G.
16:17 02 Nov 15
Simon and his team have been taking care of our two sites for a few years now and has always been very professional and ready to help quickly with any little problems that occur. We know we can rely on him and his team and have confidence that they will always do their utmost to ensure the sites are well maintained and kept up to date with any technical advancements at all times.
Sina Capaldo
Sina C.
11:57 02 Nov 15
Simon Feukes and his team at Eckhomedia, are not only a web development company, they troubleshoot all my computer queries, they provide a gold plated service, always there on hand if you have any problems.A company I truly recommend, who are not only brilliant at their job but know their stuff inside out.Truly fantastic!!!
Sue Hill
Sue H.
10:13 31 Oct 15
eckhoMedia have created three websites for our businesses, one of which is e commerce. We have been delighted with the professionalism offered by this company. I look forward to working with eckhoMedia in the future for another web site.
Malcolm Orr
Malcolm O.
11:39 29 Oct 15
We loved working with eckhoMedia, and would highly recommend to anyone thinking of a new website.
John Pearce
John P.
12:17 27 Oct 15
eckhoMedia provided us with a fresh new website and helped us build a complicated back-end to our website that involved a lot of different features. As this was made totally from scratch, We needed to make a lot of changes and amendments, Simon has been very helpful and tolerant with our constant need for sometimes large changes to the system.
Richard Borley
Richard B.
15:45 26 Oct 15
Our tired and under-achieving website was overdue a re-furb. We approached the guys at eckhomedia and described what we needed. The process from the initial contact to the day the website went live was a painless and pleasant one. The result was beyond our expectations, we now have something we can be proud of. I would not hesitate to recommend eckhomedia to anyone with similar needs.
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